Landline and cellular lines connections

In most companies, departments whose core competencies lie in other task fields manage the administrative work relating to telecommunications. That is why these tasks lack the required quality and their costs cannot be justified. Sycor offers you an extensive and automated processing for your telecommunication activities e.g. cellular and landline telephony. We combine the services offered by your various network operators and service providers in a transparent manner to save costs. We manage efficiently all your connections and power rating in an electronic and up-to-date manner. Upon request, the costs incurred can be charged to the originator or their cost centers.

Our consultants, who are specialists in the field of telecommunications, provide you with these services. Our employees have a high level of expertise and can be contacted at the service hotline. We work with leading providers in the industry and can thus develop a solution most suitable to you.

We use modern administrative and calculation tools which communicate with all conventional interfaces of the internal management (e.g. SAP) and their providers. Our customer references confirm Sycor's focus in the area of communication services.

In the following, we have listed for you two examples from our service portfolio.

Cellular lines:

• Accepting queries relating to terms for cellular telephony and end devices
• Advising your employees
• Maintaining inventory data of T-Mobile connections incl. end devices
• Processing customer and fault complaints for cellular phone connections and end devices
• Change in existing connections (e.g. cost center)
• Terminating existing connections
• Service for replacing cards
• Ordering end devices
• Service and support for end devices (e.g. replacement handling)

Landline:

• Accepting queries relating to terms for landlines and end devices
• Advising employees (on landline services)
• Maintaining inventory data of the landline connections incl. end devices
• Processing customers and fault complaints for landline connections and end devices
• Change in the existing connections (e.g. cost center)
• Terminating existing connections
• Hardware installation (e.g. configuring routers)