Contact Center

Smooth communication with customers is essential for every company. Much of this communication takes place by phone. To maintain good customer relationships, it is especially important to support these communications processes by ensuring that customer and order data is continuously entered and forwarded to the appropriate departments.

Sycor's Contact Center solution: the ideal tool for contact management

With our Contact Center solution, we can integrate your customer data and other IT applications (such as a help desk or order entry solution) directly into your telecommunications system. For teams working from dispersed locations, we provide an IP-based Contact Center solution that functions as a centralized, intelligent platform for call distribution. We integrate home offices or locations with remote access into the solution just like a workstation installed on site.

Depending on your needs, we develop a tailored Contact Center solution that we can easily adjust to new or modified processes. Thanks to skill-based routing, incoming calls are forwarded to staff with specific expertise. In addition, information from the caller can be directly utilized in existing applications (e.g., for immediate access to order histories).

Sycor's Contact Center solution improves your image when it comes to telephone communications with customers and allows you to analyze your communication activities in detail. As a result, you will boost the productivity of your employees while increasing customer satisfaction.

Have we sparked your interest? Contact us for personalized advice on the best solution for you.